Frequently Asked Questions


Questions about communication 


Questions about payments


Questions about how to book trips on

Frequently Asked Questions

The hotel does not respond to my messages. What should I do?

It is only possible to communicate with an hotel when you have an account. In case you have an outstanding quote and the hotel is not responding feel free to connect with us. You can use the contact page or contact us anytime via our Chat Support Agent. 

How do I know which destination / accommodation is the best choice for my group?

We understand that finding the perfect destination or hotel for your group can be challenging. Of course, all accommodations offered on SportChain are approved by us for the stay of sports teams. In the search function you can make use of filters to adjust your wishes which help to show you the best fitting results. Although, we are always available for questions via our LiveChat on In addition, it is possible to communicate directly with the hotel via the message stream in your account immediately after the request has been made.

What are the payment terms of my booking?

After booking has been finalized and contract has been signed you will receive an invoice from the hotel. Each hotel has its own payment terms. Most hotels however will ask for a deposit within a short time after the contract has been signed. The deposit is very important to the hotel. In general a deposit needs to be made within 10 days of signing the contractual agreement. 

How can I check availability?

To check availability you need to push the CHECK AVAILABILITY button. Subsequently the hotel will check if there is enough availability within the requested traveldates. In case there is availability usually you will receive a confirmation within 24 hrs. IMPORTANT NOTE: Nothing has been booked yet but its now possible to book

How can I cancel my booking?

The booking is a contractual agreement between your organisation (your team) and the accomodation (hotel). Each hotel has booking terms & conditions. In case you want to cancel your booking you have to contact the hotel and inform them accordingly. You can contact the hotel directly via the message application in your account.  

Last edited 28 Mar 2018

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